LIFETIME GUARANTEE

Purchase your timepiece with peace of mind, crafted from the finest raw materials and assembled by hand for precision and superior finish.

Our timepieces are built to last, we stand behind our product.

Our Lifetime Guarantee promise is simple - We will repair, replace or credit the value of any of our products should an issue arise due to “normal use”.

What's not covered by the Lifetime Guarantee - we'll offer you a credit for 50% of your items value.

- Heavy impact related issues,

- Scratches or abrasions from normal wear,

- If your item is not “waterproof”, exposure to water may cause leakage or water vapour.

- Battery life covered for 12 months, (if not a battery powered product, ie. Not an Automatic Movement)

- The watch band and pin joining the watch and band are not included in the lifetime guarantee. 

 

Postage and other non-repair costs will be excluded from warranty and will be up to the customer to organise.

 

If we cannot repair your item, we will offer you an item of the same value in replacement, no cash refund will be extended past normal refund terms.

  

For enquiries please email customer care at; info@bowandstern.com.au

 

Please note, proof of purchase must be provided for any warranty claim and repairs.

 

Please note; If your watch has a leather strap, to preserve your leather strap we recommend not exposing the leather strap to water, moisture, oils or perfumes as this will affect the properties of the leather and deteriorate the lifespan of the leather.