FAQ's

What countries do you deliver to?

We ship globally! We use a variety of express couriers or Auspost for all Australian shipments & Auspost or DHL for all international shipments.

We provide free shipping worldwide for all watch purchases.

Order tracking:

Once your order has been dispatched, you will receive an email with tracking details.

You can also track your order from this page.  

What is the delivery time?

We dispatch orders for courier pick-up within 48 hours from the day your order was placed. If a product is out of stock, your delivery will be made as soon as your item is in-stock.

Please note, we do not dispatch on weekends or public holidays.

Indicative delivery time-frames:

  • Australian Orders (1 - 5 Business days)
  • New Zealand Orders (3 - 6 Business days)
  • Rest of World (International delivery time-frames vary based on location, generally expect delivery within 3 - 12 business days).
  • * please note, these time-frames are indicative & can differ due to courier delays.

    Can I buy a watch with a different strap?

    Of course. All of our straps are easily interchangeable. You can also purchase watches as a "2 band combo" which works out slightly cheaper. Shop combo's here & additional bands here.

    What is the  Lifetime warranty?

    Purchase with peace of mind. Our timepieces are built to last, we've crafted our products from the highest grade materials possible. We stand behind our product and will repair or replace any issue that is caused due to normal use (more details here) 

    To organise an item being repaired or replaced please email us at info@bowandstern.com.au.

    What is your returns policy?

    We offer 30 day returns. Please email us at info@bowandstern.com.au with your order number, full name and the reason for your refund. Please note, no refunds accepted on sale items, used items or orders that fall outside the 30 day return period.

    How do I change my watch band?

    If you have purchased a '2 band combo' or an additional band you would have received a pin changing tool. You use this tool to release the pin that attaches the band to the watch head.